Sometimes companies go overboard on their forms and try to obtain every bit of information possible. The problem is that you don't need every bit of information to contact a customer.
Remember, the key to any good form is keeping it simple. The average Internet visitor gives a webpage five seconds. Think about the purpose of the form, it's not to gather every bit of information, but to make initial contact with the potential customer. So remember, keep it simple and gather only the information you need!

